Shipping policy
📦 HomeKartz Shipping & Returns Policy
At HomeKartz, we are committed to delivering your favorite kitchen tools, gadgets, toys, and home essentials on time, with full transparency and customer care.
🚚 Shipping Policy
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Order Processing & Delivery
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All orders are processed within 1–2 business days.
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Orders are delivered within 7 business days from the date of purchase.
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Order Tracking
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Once your order has been shipped, you will receive an Email and SMS notification with a tracking link.
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You can use this link to monitor your shipment in real time until it reaches your doorstep.
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Shipping Charges
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Standard shipping charges may apply and will be shown at checkout.
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From time to time, we may offer free shipping promotions.
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Cash on Delivery (COD)
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We provide Cash on Delivery across India for your convenience.
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Please keep the exact amount ready at the time of delivery to ensure smooth handover.
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🔄 Return & Refund Policy
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7-Day Return Window
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Returns are accepted within 7 days of delivery.
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Eligibility for Returns
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Products must be unused, in their original packaging, and in the same condition as delivered.
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Certain categories (like hygiene-sensitive products) may not be eligible for returns.
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Return Process
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Email us at support@homekartz.in with your order ID and reason for return.
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Our support team will arrange a reverse pickup or guide you through the return process.
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Once the item is received and inspected, we will initiate your refund.
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Refund Method
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Prepaid Orders: Refunded back to your original payment method.
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COD Orders: Refund will be made via bank transfer or store credit after verification.
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⚖️ Important Notes
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In rare cases of courier delays, our team will keep you updated via Email or SMS.
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Damaged or defective items must be reported within 48 hours of delivery with photo proof.
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Refunds may take 5–7 business days to reflect in your account once approved.
📩 Need Help?
For shipping, return, or refund-related queries: